Digital Hub Brno (DHB) is an in-house IT hub of Heidelberg Materials, one of the world’s largest integrated manufacturers of building materials, having the vision of becoming the first industrial technology company in the sector.
Starting with Global Service Desk on the first level, the multilingual agents lay the groundwork for troubleshooting common everyday IT troubles before escalating them to Global Operations teams on the second level. By contrast, the 2nd level technicians provide 24/7 support on servers, networks, client services as well as applications while monitoring & processing tickets inflows.
More than that, our IT Technicians on the third level focus on cutting edge technologies in addition to ensuring the operational excellence for IT products and services. Hence, the work revolves mainly around digital client services e.g., Active Directory, voice, video messaging; application hosting e.g., cloud, databases, Citrix &Wintel; besides connectivity e.g., network & security. Apart from the infrastructure topics, we are handling application management of HR tools, process mining and ERP Systems.
Additionally, the Consulting & Deployment professionals solely orient to customer consultations on finding and deploying the best products & services while Engineering team, made up of IT technical backbone experts, transforms the innovative ideas into consumable outputs.
Not leaving out the Security Department that is skilled in securing all the data and thus, managing its confidentiality together with Security Engineers. Simultaneously with Agile Coaches & Product Owners and Project Managers we aim to strengthen client relations on the top of securing the complex & smooth running of our Digital Business.